If you have any questions, feel free to email us by clicking the following link: willowblossomjewellery@outlook.com.
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Please bear in mind that items are made to order and may take up to four weeks before they are ready to ship.
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Royal Mail 24 Tracked £5.95 - Delivery aim 1-2 working days from despatch.
Royal Mail 48 Tracked £4.95 - Delivery aim 2-3 working days from despatch.
Royal Mail Special Delivery Guaranteed by 1pm (free on orders over £500) £12.95 - Delivery aim, if ordered Monday to Thursday before 2pm and if the item is in stock and ready to ship (some DT Design items), will be delivered before 1pm the next day. If you have any concerns, please contact us using the above email.
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If you would like to collect your order at the studio once it's complete, please email us and we'll get back to you with our address.
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At Willow Blossom Handmade Jewellery, every piece is carefully handcrafter with love and attention to detail. Because our jewellery is handmade and personalised, we are unable to accept returns for a change of mind once production has begun. We encourage you to take a moment to review your order to ensure that size, colour, metal and design are exactly as you'd like.
If your item arrives damaged, faulty or not as described, please contact us within 14 days of receiving it at the email address above. We will gladly work with you to repair, replace or refund your jewellery in line with UK consumer law.
Every item is thoroughly checked before leaving our workshop, and we are dedicated to ensuring your jewellery becomes a cherished keepsake that you can treasure for years to come.
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At Willow Blossom Handmade Jewellery, we want your pieces to stay beautiful for years to come. Silver and other metals naturally tarnish over time and everyday substances such as soap, perfume, hairspray, food, latex, perspiration and even the natural oil on your hands can speed up this process. Some people may also find that their skin reacts more strongly with certain metals, causing silver and copper to tarnish more quickly.
To help protect your jewellery, you may wish to apply a barrier such as Renaissance Wax or a clear lacquer, which prevents direct contact with the skin. Regular care with a good quality jeweller's silver cloth will also help keep your pieces looking their best. We include a polishing cloth with each order to help gently remove any cloudy film caused by everyday use, perfumes or creams.
We recommend removing your jewellery before showering, swimming, using a hot tub or using cleaning products, as chemicals and chlorine can affect metals. Like all cherished jewellery, clasps, links and straps should be treated with care. Please check your jewellery when it arrives and if you notice any damage, contact us within 14 days so we can assist you.
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